Troubleshooting

Use this page to fix the most common issues. If you are still stuck, email support@simplemetrics.xyz.

I cannot find AI for Docs in the Extensions menu

1. Confirm you installed the add-on from Marketplace. See Getting started.
2. Refresh the Google Docs tab, or fully close and reopen the document.
3. Make sure you are signed into the same Google account that installed the add-on.
4. Try opening the doc in Chrome if you are using a different browser.

I see “Not enough usage credits” or I cannot run

• Click the usage button at the top right of the sidebar to check your remaining usage. Choose Upgrade or Account to see your reset date.
• Upgrade from the same menu, or use 🎁 Get Free Usage in the Extensions menu.

See Credits and usage limits.

Audio upload fails or the file is too large

• Try a shorter or smaller source file.
• Confirm the file type is supported (mp3, m4a, wav, mp4, mov, and similar).
• If a long recording exceeds your plan limit, trim or split it before uploading.

The Subscribe button is stuck on loading

Stripe checkout opens in a new tab. If pop-ups are blocked, it may look stuck. Follow Fix payment pop-up issues.

I cannot find the generated text

AI for Docs inserts output under a new section heading near the end of the document. Scroll down after a run to find the inserted minutes or transcript.